1. Adults only
Gambling is strictly for adults aged 18 or older. Minors should not access gambling services. Adults sharing devices with minors should use passwords, account controls, and filtering software to prevent access.
2. Gambling is not income
Casino games involve chance and carry a financial risk. Outcomes cannot be guaranteed, and the house has a long-term mathematical advantage. Gambling should be treated as paid entertainment, never as employment, an investment, or a way to recover debt.
3. Set limits before playing
- Choose a spending limit that does not affect essential expenses
- Set a time limit and take regular breaks
- Do not borrow money to gamble
- Never chase losses by increasing stakes
- Avoid gambling when distressed, tired, or affected by alcohol or drugs
4. Warning signs
Potential signs of harm include hiding gambling activity, spending more time or money than intended, chasing losses, borrowing, missing responsibilities, feeling anxious when unable to play, or continuing despite relationship and financial problems.
5. Account controls
Where provided by an operator, use deposit, loss, wagering, and session limits. Cooling-off periods temporarily suspend access, while self-exclusion blocks the account for a longer period. Contact the operator’s support team to confirm available controls and how withdrawals are handled during exclusion.
6. Self-exclusion in Australia
BetStop is Australia’s National Self-Exclusion Register for licensed online and phone wagering providers. It does not apply to online casino games or other gambling services illegally provided in Australia, so separate exclusion requests and device or payment blocking tools may also be needed.
7. Financial and technical safeguards
Consider bank gambling blocks, transaction limits, blocking software, and device-level restrictions. Ask a trusted person for support with budgeting if needed. Do not share account credentials or allow another person to gamble through your account.
8. Support services
- Gambling Help Online — online support and 1800 858 858
- Lifeline Australia — crisis support on 13 11 14
- Gamblers Anonymous — peer-support meetings and resources
9. Helping someone else
Speak calmly, avoid blame, listen to concerns, and encourage professional support. Do not lend money for gambling or take responsibility for another person’s debts. Protect shared finances and seek advice for yourself where necessary.
10. Emergency support
If gambling is linked to thoughts of self-harm or immediate danger, call emergency services on 000. For crisis support in Australia, call Lifeline on 13 11 14.
11. Contact
Questions about responsible-gambling information on this website can be sent through the contact page. Account limits and exclusions must be arranged directly with the relevant operator.